Chase auto finance and lousy service

I don' know how these guys can operate but I for one once my loan is paid off will not under any circumstances do business with them again. I just got a telephone call from one of their representatives who was the most obnoxious person I ever met. She wouldn't shut up even though I asked her to several times. I finally had to hang up on her and call back to talk to a Bryan in New York who was very helpful. This took several tries since they have one of those automated telephone systems, which I also hate.
What bothers me is that when companies get bigger and bigger the service seems to deteriorate logarithmically in proportion to their size. Don't these idiots realize it is the consumer who they need in order to survive? Like the old saying goes "You are not doing us a favor by giving us your business. We are doing you a fovor by giving you our business. We don't need you, you need us." We can walk away in droves if you continue to give lousy service. We will hit you in the pocketbook where it hurts. Maybe just maybe when your business starts to go down the drain you will wake up and see what you did wrong. If not, then you deserve to go out of business.
Ain't that the truth?

A word of warning Bank One aka Chase may be hazardous to your pocketbook. Deal with them at your own risk.