So far I'm back to using Nero6 and so far InCD is working even after downloading all the updates. I'm keeping my fingers crossed. I also sent them a nasty letter outlining all the troubles I had with Nero7.
Ok more criticism. After cruising Nero's website I discovered a posting for a fix they blame on WindowsXP SP2 patch. My criticism is why did I have to hunt for it in the first place? Actually I found it quite by accident. Al right, why didn't they put it on the update page in the first place? That is where it should have been all along. Not in some obscure FAQ burried on some question and answer page.
Hey I'm a geek too. At least when I find an important flaw that effects a program I use all the time, I will put out a prominent notice about it and a work around or a fix if there is one. Thirty-one years as a service tech taught me that most people are not as tech savy as I am. Far from it. In fact most are barely able to use cumouters, let alone know what to do when they misbehave.
The moral? Redesign the site and put all the upgrades on the same page and it if there is a big problem put it up near the top in big type so we can see it. Believe me, you will have a lot more happy customers. Oh yeah, change that stupid pricing policy. I don't want to pay $70 up front and wait for a rebate a couple of days later. That is so yesterday.
Ain't that the truth?
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